Quality – Maintenance leads to sustenance

It is clear that consistency in quality is essential for sustainability in business. As competition becomes fierce, every enterprise has to roll up their sleeves and strive to stay in the fray. Good quality, customer focus and adaptability are the important factors that help a business for a long haul. To achieve this, it is important to keep all the resources running effectively and efficiently. Regular maintenance, mundane as it may sound, is an indispensable part of doing this.

A consultant had to travel to Belgaum on business. He hired a car and driver and informed him about the day and time of travel. The car picked him up as scheduled. However, as they proceeded, the passenger realized that the seatbelt would not clasp and there was a lot of disturbance in the CD player. As the car traversed a mucky road in the rain, the driver had to drive very slowly because the tyres were worn down. He admitted that they had not been changed for a long time.  The customer was very dissatisfied with the whole experience. He conveyed it to the owner of the rental service but he did not take it seriously. A few months later when they casually met the latter was complaining about the business not running too well and the customer knew all too well why!