Quality Lesson from a Taxi Driver
As customers, we often get frustrated when we don’t get satisfactory service at the time when we need it. How many times have we been angry and frustrated at call drops just when we are in the middle of an important conversation? Similarly, when you are in the role of a supplier, your customer expects service that meets his expectations.
However, in the daily flurry of running a business – raw material procurement, production, marketing, delivery, managing cash flow and loan repayments – we often forget this most important aspect of our business – Quality.
Excellent post! The more we understand & internalize the concept and importance of customer satisfaction by virtue of best performance and quality of service, better will be our society. Because that is good for the ultimate goal – of taking our country ahead!!
My best wishes to your efforts in this endeavor!!
Excellent post! The more we understand & internalize the concept and importance of customer satisfaction by virtue of best performance and quality of service, better will be our society. Because that is good for the ultimate goal – of taking our country ahead!!
My best wishes to your efforts in this endeavor!!
The taxi driver story is an excellent example of a how a person can be more productive and service oriented towards society in such simple ways. Becoming a successful entrepreneur is not rocket science. It is keeping in check the objectives of the whole enterprise with the aid of quality enhancing tools. This story serves as an inspiration to millions of us who can give much more to the society and ourselves just by being the best at what we do.
This blog was very nice and interesting.
Thank you Mr. Aravind. Its truly a very inspiring story and needs to be shared with every businessman.
The taxi driver story is an excellent example of a how a person can be more productive and service oriented towards society in such simple ways. Becoming a successful entrepreneur is not rocket science. It is keeping in check the objectives of the whole enterprise with the aid of quality enhancing tools. This story serves as an inspiration to millions of us who can give much more to the society and ourselves just by being the best at what we do.
This blog was very nice and interesting.
Thank you Mr. Aravind. Its truly a very inspiring story and needs to be shared with every businessman.
Very inspiring Story.
Very inspiring Story.