What is ONDC, and how can it benefit my restaurant?

The Open Network for Digital Commerce (ONDC) is a government-backed initiative in India aiming to democratize digital commerce. It allows your restaurant to be visible across multiple digital platforms, increasing your reach to potential customers and enabling you to compete with larger chains.

What do I need to register my restaurant on ONDC?

To register, you'll need your restaurant's official name, a registered business with a PAN Card and GSTIN, a bank account linked to the business, and your digital menu ready for upload.

How does listing on ONDC improve my restaurant's visibility?

ONDC lists your restaurant in a unified catalog accessible across various apps and platforms, multiplying your chances of being discovered by new customers who might not use the specific platform your restaurant is currently on.

Is there a fee to join ONDC as a restaurant?

Typically, there may be nominal charges for registering on ONDC or transaction fees, but these are generally lower compared to traditional food delivery platforms. It's best to check the current fee structure on the ONDC website or with partner platforms.

Can I manage my restaurant's listings across different platforms from ONDC?

Yes, ONDC aims to simplify operations for sellers, including restaurants, by providing a common interface to manage listings, orders, and payments across multiple participating platforms.

How will I receive orders from customers via ONDC?

Customers can order from any app or platform integrated with ONDC. These orders will be routed to you through the partner platforms you are connected with, allowing you to receive a wider range of orders.

What kind of support does ONDC provide for new restaurant registrations?

ONDC and its partner platforms offer support for onboarding, including assistance with listing your menu, integrating payment and logistics services, and ensuring you understand how to manage orders through the network.

Will I need to change my current payment and delivery processes?

ONDC requires you to adhere to certain standardized protocols for payment and delivery. You might need to integrate your existing systems with these protocols, which can offer you more flexibility and possibly reduce costs.

How does ONDC handle customer service and dispute resolution?

ONDC doesn't manage customer service or disputes directly but provides guidelines and standards for participating platforms to ensure a consistent customer experience. You will manage customer service and disputes through the partner platform in accordance with ONDC standards.

How do I sign up for ONDC?

You can sign up directly through the ONDC website or through any ONDC-partnered platform. The process will guide you through registration, integration, and going live with your restaurant on the network.

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A Guide to Registering Your Restaurant on ONDC

Apr 15, 2024

Editor

Category: Blog Post, Market Linkage

Welcome to the digital revolution, restaurateurs! Are you ready to take your mouth-watering menu online with the Open Network for Digital Commerce (ONDC)? It’s not just a platform; it’s a banquet hall of endless possibilities where your delectable dishes meet their digital diners.

The culinary landscape of digital commerce is witnessing an appetizing surge on the Open Network for Digital Commerce (ONDC) platform. The Hindustan Business Line reported that the food delivery segment on ONDC has been sizzling, with February and March breaking records as the months to relish. The network has seen its food orders soar past the mouth-watering milestone of 5 lakh monthly orders in March. This gastronomic boom coincides with the onboarding of many marquee restaurant players in recent times.

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