Modern business has undergone a paradigm shift with the advent of automation. Charlie Chaplin’s Modern Times poignantly portrays the transition where machines started replacing...
It is clear that consistency in quality is essential for sustainability in business. As competition becomes fierce, every enterprise has to roll up their sleeves and strive to...
We have always been hearing the phrase ‘Consumer is King’, but have started experiencing it only in recent years. Before liberalization in 1991, the consumer was at the mercy...
Consistent success relies on consistency in the quality of service. It’s not desirous but rather essential for a long haul in business. As mentioned earlier, it is to do with...
As customers, we often get frustrated when we don’t get satisfactory service at the time when we need it. How many times have we been angry and frustrated at call drops just...