September 2015

Delight Your Customer!

September 29th , 2015
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Category: Blog Post

In the previous blog post, I wrote about how Quality has different meanings for different people.When we sell goods internationally, it is critical that these goods are produced to and maintained at a certain high standard – one that is decided by our customer and that we have committed to meet. However, for a service, the customer does not define Read More…

Quality Lesson from a Taxi Driver

September 21st , 2015
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Category: Blog Post

As customers, we often get frustrated when we don’t get satisfactory service at the time when we need it. How many times have we been angry and frustrated at call drops just when we are in the middle of an important conversation? Similarly, when you are in the role of a supplier, your customer expects service that meets his expectations. Read More…