We have always been hearing the phrase ‘Consumer is King’, but have started experiencing it only in recent years. Before liberalization in 1991, the consumer was at the mercy...

Consistent success relies on consistency in the quality of service. It’s not desirous but rather essential for a long haul in business. As mentioned earlier, it is to do with...

In the previous blog post, I wrote about how Quality has different meanings for different people.When we sell goods internationally, it is critical that these goods are produced...