Delight Your Customer!
In the previous blog post, I wrote about how Quality has different meanings for different people.When we sell goods internationally, it is critical that these goods are produced to and maintained at a certain high standard – one that is decided by our customer and that we have committed to meet.
However, for a service, the customer does not define a standard and we do not have a clear idea of his expectation. As we have no idea about the customer’s expectations, the question of agreeing to meet them does not arise. Even so, there are some basic expectations that we must fulfill if we want to provide good quality service. Let’s look at some examples to understand this.